Attention: Important Shipping Information and Restocking Fee Reminder for Live Ants and Spiders.
Please carefully read the following information before placing your order for live ants, spiders, or related items:
You MUST choose the Xpresspost shipping service for all live ant orders to guarantee a short transit time. Choosing any other shipping method will VOID all warranty claims on live ant specimens.
Shipping will be arranged per order using the FedEx shipping service for live spider orders. After placing your order, we will contact you to arrange such; you can also inquire about this before placing your order, so you have a better idea of the final costs.
Be aware that soil, earth, live specimens, and organic food items CANNOT be shipped to the United States or most international destinations. These items are available for shipping within Canada ONLY. To avoid any issues with customs, please opt out of loose substrate and food when placing your order.
Please note that all refunds are subject to a 10% restocking fee. For more information on returns, refunds, and warranty policies, visit our "Return, Refund & Warranty Policy" page.
By proceeding with your order, you acknowledge that you have read and understood the above shipping requirements and restocking fee policy. Thank you for your cooperation.
Current production time: From Order Placement to Shipping Readiness.
As a crafty, artistic, handmade shop, we pride ourselves on offering our customers a high level of customization. Due to the many customization options available and the nature of our products, our production time varies depending on the complexity of the order and current demand:
Simple orders: 1-3 business days.
Complex orders with large hardware requiring significant glass (enclosures & outworlds) or substrate (formicaria/nests): up to 10 business days on average.
Please be aware that these production times are subject to change based on our current order volume and the popularity of specific items. We appreciate your understanding and patience as we diligently work to create the perfect habitat for your pets. For more information on production times and shipping visit our "Shipping Policy & FAQ" page.