My cart

Important Shipping & Order Processing Overview

​

We value clarity and transparency. Here's what to expect when you order:
 

Production Time:

• Each order is custom-made to your specifications, with production starting the next business day after your order is placed. It typically requires 2-10 business days with precision crafting, especially for orders with large-scale items or substantial quantities.

• We process orders in the sequence they are received, ensuring fairness and efficiency. Regardless of the size or complexity of your order, we strive to dispatch your items promptly.

 

Packing & Fulfillment:

• After production, we carefully pack and prepare your order for shipping.

• Once the shipping label has been created and the package is on its way, you will receive an email with your shipping confirmation and tracking number.

 

Transit Time:

• Depending on your chosen delivery method and location, general transit times after dispatch are:

  • Canada (1- 5 business days),

  • USA (2 - 7 business days),

  • International (7 days up to 20 days).

​

Total time to receive order = Production time + Transit time.

​

Live Specimens:

• Live Ants and Spiders or any live specimens: They must be shipped via "LiveTrack Shipping" to ensure swift delivery and maintain warranty. We may contact you to verify details. This ensures safe and feasible delivery tailored to your needs and location. We'll guide you through this process, before or after your order, to find the best solution.

 

International Shipping Restrictions:

• Due to customs regulations, we do not ship live specimens, soil, food or organic items outside Canada. If you are located internationally, avoid adding these to your order to avoid order processing delays.

 

Acknowledgement:

• By placing your order, you acknowledge our production and transit times, shipping restrictions, and a 10% restocking fee on refunds (see our Return, Refund & Warranty Policy for details).

 

For comprehensive details on shipping and FAQs, head to our Shipping Policy & FAQ page.

 

Thank you for choosing craftsmanship and quality. We’re excited to prepare your custom order.

​