Return, refund & warranty Policy

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  • Return/refund/cancellation policy:

Returns may be requested by email at customercare@poramorart.ca; the following conditions apply: the request must be made within 14 days of receipt, The items must be undamaged and in new condition, please send photos of all products with your email including your order #, any used items can not be returned, all shipping costs back to us are to be covered by the recipient. Live or dead ants can not be returned. Once we receive the items we will issue a refund. 

 

All orders can be cancelled or altered within 72 hours after placing the order or before the items are shipped, whichever happens first. Alterations to the order may incur additional charges or refunds depending on the value of the items involved in the alteration. 

 

We deal with refunds on a case-to-case basis. For damaged products or products that are defective due to manufacturing issues, we would be happy to send a replacement or offer a product refund. We will ask you for photos of the damage and may or may not ask you to mail your damaged product back to us. If we need a product to be mailed back to us all shipping costs are to be covered by the recipient.

  • Warranties & responsibility for services and products:

 

Our warranty policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange; when we receive a valid warranty claim for a product purchased directly from us, we will either repair the relevant defect or replace the product. If we cannot repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for the shipment of repaired or replaced products to the customer, and the customer will be responsible for the return shipment of the product to us.

  • Please read the "Shipping Policy & FAQ" page for further details on live ants casualties and damaged packages during transit.